[Answer] What should you do when your luggage is lost at the airport?

Losing luggage is something that no one wants to happen because it will cause damage to costs as well as affect the trip. Don’t worry too much, most airlines and airports will enthusiastically support you in finding your luggage. So when luggage is lost at the airport, what should we do? Let’s find the answer with Vietjet in the following article.

When your luggage is lost, try to stay calm to solve it

1. How to find lost luggage at the airport

Lost luggage at the airport is a fairly common situation. When you unfortunately encounter this risk, you need to stay calm and find a better way to solve the problem. Let’s take a look at some of the simplest and fastest ways to help you find your luggage.

1.1. Lost checked luggage

Checked luggage is usually large, bulky items that are only placed in the luggage compartment and are not allowed to be carried directly onto the plane. Therefore, the risk of loss will also be higher than if you track and store your luggage yourself. Therefore, when you find your Vietjet checked luggage is lost, you need to take the following steps:

Step 1: Wait for the last package

The first thing you need to do is patiently wait for the last packages to be transferred onto the flight conveyor. If you cannot find your luggage, check the electronic board or ask the airport staff if there are any other conveyor belts for your luggage on your flight, as some airports will return large and bulky items elsewhere.

Step 2: Go to the counter labeled “Lost & Found” (where lost items are handled)

After confirming that your luggage is lost at the airport, stay calm and go to the “Lost & Found” counter (where lost items are handled) immediately to report the problem and receive instructions on how to find your lost items.

Step 3: Create a lost luggage file (list the documents needed to create a lost file)

Here, the airport staff will receive the information to create a record and guide you through creating a lost luggage file. Therefore, to complete the procedure more quickly, you will need to provide information such as flight tickets, identification documents, luggage tags, residential address and contact phone number. In addition, items in lost luggage also need to be declared in detail for comparison with the system.

Losing luggage is something that no one wants to happen, you need to stay calm and find a better way to solve the problem.

1.2. Losing luggage at the airport

In the event that passengers, after collecting checked baggage or carry-on luggage, lose it at the airport, in a public place… they should contact the airport security department for assistance in finding lost luggage. However, this case of lost luggage will not be compensated by the airline or airport.

Here are the contact phone numbers when losing luggage at the terminals of 2 major airports in Vietnam that you will need.

Tan Son Nhat International Airport (HCMC): (+84) 28 3848 5383.
Noi Bai International Airport (Hanoi): (+84) 24 3886 5047.

2. How to limit lost luggage when traveling by plane?

Losing things or losing luggage when traveling by plane is a haunting, worrying thing that affects your vacation or business trip with your family. Therefore, to help you limit the loss of Vietjet luggage, please save some extremely useful tips below.

2.1. Remove old luggage labels

When using a suitcase, you should remove the stickers from previous flights so that when the airport staff puts on a new label, it is easier to see the card number and flight. This not only helps your suitcase stay clean but also limits the loss of luggage due to confusion with other flights.

2.2. Check-in early

Being at the airport to check-in early, 2-3 hours before departure, is very important for passengers with checked baggage or bulky goods. Checking in early will give you plenty of time to check your items, weigh your luggage, attach labels and personal information before they are transferred to the private compartment.

2.3. Buy a GPS tracker

If your goods are of high value, you should invest in a GPS tracker to limit loss. This is a smart device that is allowed by most airlines to help you manage, monitor and locate your luggage anywhere.

2.4. Choose a bright suitcase

Instead of choosing simple colored suitcases that are popular with many people such as black and white, choose bright colors such as yellow, red, pink, blue… to easily find them on the conveyor belt. In addition, you should choose a sturdy, durable suitcase with a lock to ensure the safety of your property.

To limit the loss of luggage when traveling by plane, you should choose a suitcase with a bright color so that it is easy to identify them.

2.5. Remember the luggage you bring

Remembering or saving information and images of the items you bring in your luggage will help you check whether your luggage is complete or not. If you accidentally lose or lose the tag, you will have evidence to work with the airport’s baggage reception and delivery department.

2.6. Baggage reservation number

This is also an extremely necessary task when doing procedures for luggage at the airport. You must monitor every process from weighing your luggage until you are sure that the staff has attached the baggage reservation number to your suitcase. After that, you should carefully put the baggage reservation number in your personal bag to bring on the plane.

2.7. Purchasing Baggage Insurance

Buying baggage insurance is a smart way to protect yourself against the risk of lost or delayed luggage when flying. Understanding this need, many airlines now offer this type of insurance, with Vietjet’s Baggage Insurance being one of the most attractive options available.

Vietjet Baggage Insurance is issued by HDI, offering two plans: Standard and VIP. These provide coverage against risks such as baggage loss, damage, or delay. If you’re interested in purchasing this insurance, you can speak with ground staff at the check-in counters or at departure gates for assistance.

Here are the insurance premiums and coverage details for Vietjet’s baggage insurance:

You can review the full terms and benefits of Vietjet’s baggage insurance on the official website or through airline representatives.

Additionally, to prevent baggage loss, passengers are advised to review their airline’s baggage policies to ensure compliance and safer travel.

These tips will help you better understand what to do in the event of lost luggage. Hopefully, this guide provides you with helpful insights to protect your valuable items while flying.